Privacy policy FAQs

Offering our first-rate products and exceptional customer service to shoppers from the comfort of their own homes.

Our corals are grown in these approximate water conditions:

  • Specific gravity: 1.024 (refractometer)

  • Temperature: 24 degrees (controller)

  • Alkalinity: 9.5 dkH (Alkatronic)

  • Calcium: 420 ppm (ICP)

  • Magnesium: 1450 ppm (ICP)

  • Nitrate: 5 – 20ppm (ICP)

  • Phosphate: 0.03 – 0.08 ppm (ICP)

Shipping:

There are few times during the year when we can’t ship out corals. For example, we stop shipping December 14th and start shipping in January. In those few cases in which we cannot ship out coral, a notice on the website will be posted well-beforehand so customers can plan ahead.

All shipping is arranged with you in advance or email your prefered shipping date of arrival to thekingofcoral@gmail.com

We guarantee that your corals will arrive alive. In the rare event of a dead-on-arrival (DOA), We will re-ship replacements to you at no charge given you follow the following procedures:

You must upload to Tik Tok tagging us in an “Unboxing” video within 5 hours of tracking or Email within 2 hours very clear photos. All arrangements for shipping take place via Tik Tok or email!

If you can place your Tik Tok username in description when ordering we would very much appreciate it for our POV packing orders content and we will tag you!

thekingofcoral@gmail.com. Packages are sent VIA DX before 1pm service next day delivery. Saturdays are an additional £5 shipping!

INVERNESS POSTCODE: Shipped on Royal Mail Special 1pm Service (£20) Same as DX Special Service. This is due to logistics!

Why use THE KING OF CORAL?

While there are plenty of online coral vendors/retailers for our clients to choose from, there are several aspects about our business that we believe sets us apart from the competition:

  • Properly quarantined coral frags – All our coral stock is carefully quarantined for at least 28 days. Our corals are closely examined and very carefully screened on an ongoing basis to ensure that unwanted pests and parasites are not introduced to your systems. Our corals receive set procedures before entering and leaving our facility.

We proactively manage the health of our stock. We continually monitor water quality, maintain proper record keeping, and continuously produce top quality aqua cultured corals. 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;

The performance of the contract between you and the Site;

Compliance with our legal obligations;

To protect your vital interests;

To perform a task carried out in the public interest;

For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information on our contact page.